9:00 – 12:30Workshop A: Recruiting Your Community to Strengthen Your Security Program

Overview

Recruiting the most successful airport security professionals from around the world will certainly bring expertise to your doorstep, but this strategy overlooks a large pool of candidates both inside and surrounding your airport. The community surrounding your airport and the passengers inside are all eager to ensure their safety and that of those around them, so isn’t it time that you recruit these willing citizens to collectively align them with your airport’s security mission? This interactive and thought-provoking workshop walks you through this process and gives you the tools you need to incorporate this initiative into your airport’s agenda.

Benefits

• Take a look at your surrounding community and develop a plan to have them work for you
• Examine the low costs of this type of program
• Dissect international case studies documenting this program’s success
• Learn how building a relationship with your surrounding community is mutually beneficial

Expert Workshop Leader

Andrew Cline
Airport Watch Executive Chair
Toronto Airport, Canada

13:30 – 17:00Workshop B: Customer Satisfaction: Ensure That Passengers Enjoy Their Time with You

Overview

Mass transit passengers pose a continual security threat. However, these same passengers are also your customer and can be made into satisfied patrons. Once satisfied, passengers will be willing to patronize your airport and bring with them their spending power. Ensure that you create satisfied ‘customers’ by streamlining your screening process, training friendly security staff and much more. After participating in this interactive workshop, you will be surprised by the impact your efforts can have on passenger attitude.

Benefits

• Design a vision for airport security customer service that aligns with your security goals
• Evaluate international case studies involving excellent treatment of passengers during their encounters with airport security
• Train employees to make the customer experience more enjoyable
• Consider minimally invasive security techniques while maintaining high standards of scrutiny

Expert Workshop Leader

Captain Mohammed Aziz
Chairman, Aviation Safety Committee
Arab Air Carriers Organization
Advisor to the Chairman
Middle East Airlines, Lebanon

Captain Mohammed Aziz is the Advisor to Middle East Airlines’ Chairman since 2002, and has been the Chairman of the Arab Air Carrier Organization (AACO) Safety Committee since 1998, and the AACO AVSEC W/G since 2001. He also represents MEA and AACO on various international committees and initiatives. Captain Aziz is an active flying pilot with more than 19,000 flying hours, he is also a certified ICAO AVSEC Professional Manager, a certified IATA safety and security instructor, a certified ICAO security auditor and instructor. He has carried out many international audits on behalf of the organization and helped conduct many courses, including certification of auditors and instructors and AVSEC PM. Captain Aziz was also nominated in 2003 by the Lebanese Prime Minister as expert in the committee charged with compiling the Lebanese National Civil Aviation Security Program and affiliated programs. He is a listed AVSEC professional manager with ICAO and ACAC, a registered air safety investigator and a human factors expert with extensive management experience in airline operations, safety, security, environment and quality. Academically, he has a Ph.D. from the University of Alexandria, an MBA in Aerospace Management from the Toulouse Business School, an MBA in Operations Management from Cambridge Int’l University, an MA and a BA from the Beirut Arab University.

9:00 – 12:30Workshop C: Comprehensive Biometric Security Implementation

Overview

Biometric security has taken technological leaps and bounds in the past decades, but never has it been more commercially available and easily implementable as it is today. The benefits of a well-considered biometric security program range from streamlined customer throughput to nearly impenetrable security screening. During this workshop, you will be inspired and well informed about the latest biometric security possibilities and those on the horizon.

Benefits

• Examine the latest technology offered by the biometric security industry
• Discuss the ways in which new technology can be easily integrated into your unique operations
• Realize the benefits and address the challenges of biometric security integration
• Identify holistic biometric security operator training solutions

Expert Workshop Leader

Max Snijder
CEO
European Biometrics Forum, Ireland

Max Snijder is the Managing Director / Partner at the European Biometrics Group and the CEO at European Biometrics Forum. Max is one of the leading independent biometrics experts in Europe and his practical experience and integrated approach has led to an overall view on the biometrics and ID-management business. This includes strategic aspects of biometrics deployments (like costs/benefits, risk analysis and business models), as well as issues on functional requirements, use cases and processes. In the field of testing and certification of biometric equipment and systems he plays an important role in establishing European capabilities for testing and certification of biometric components and systems. After a career as an entrepreneur in the not-for-profit sector Max became one of the pioneers of biometrics in the Netherlands. After several years of extensive experience with numerous biometric projects like Privium at Schiphol Airport, he founded the European Biometrics Group in 2004 with the purpose of bringing together the fragmented knowledge and experience in the field of biometrics. His network of experts cover all relevant areas of biometrics, from strategic to operational, from legal to technical. As an expert himself he is involved in several projects and consortia, ranging from passports and visa to large scale watch list applications and Registered Traveler Programs. For the European Commission he contributed to a study on the feasibility of a European Registered Traveler Program. Today, Max is involved in the key areas of the biometrics business. On an European level he is involved in numerous workshops, committees and expert groups. As an independent consultant he is frequently being hired to review, supervise and monitor projects that involve biometrics. He works for several European member states’ governments on passports, AFIS and visa projects. Max is frequently invited to speak at conferences, seminars, workshops and expert meetings, such as the Security Defense Agenda, Irish Council for BioEthics, the Dutch Innovation Platform, ESRIF, and World eID, As CEO of the European Biometrics Forum he is Chairman of the International Biometrics Advisory Council and the annual European Biometrics Seminar.

13:30 – 17:00Workshop D: Holistic Airport Security Human Resources Management

Overview

The ‘human factor’ has come further and further into the spotlight of airport security discussion as experts point out that an onslaught of technology has continued to cast a shadow on this crucial principle of security. In this comprehensive workshop, you will discover new approaches to the sourcing, training and talent management of the most fundamental aspect of airport security: your human resources.

Benefits

• Seal gaps potentially caused by human error in managing airport security
• Screen potential employees effectively to lessen internal risk
• Maintain superior levels of scrutiny and security without any weak links in the chain
• Target airport security talent in the Middle East

Expert Workshop Leader

This workshop will be facilitated by a leading expert in airport security.